Online Banking

Privacy Policy

What do we do with your informa
Facts WHAT DOES NOVO FEDERAL CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security Number and Income
  • Name, Address and Authorized Signers
  • Account Balances and Payment History
  • Credit History and Credit Scores
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Novo FCU chooses to share; and whether you can limit the sharing.

Why We share your information
Reasons we can share your personal information Does Novo FCU share? Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus		 Yes No
For our Marketing purposes -
to offer our products and services to you		 Yes No
For joint marketing with other financial companies Yes Yes
For our affiliates' everyday business purposes -
information about your transactions and experiences		 No We Don't Share
For our affiliates' everyday business purposes -
information about your creditworthiness		 No We Don't Share
For our non-affiliates to market to you No We Don't Share

To Limit Our Sharing:

If you would like to limit your sharing, contact the credit union by:

  • Calling our office at (951) 737-6262

  • Visiting our office

  • Sending us a written request to:

    • NOVO FCU,
      PO Box 129
      Norco, CA 92860

  • Emailing us at info@novocu.org

Please note: If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call (951) 737-6262 or email to info@novocu.org

What we do
What We Do How
How does Novo FCU protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Novo FCU collect my personal information? We collect your personal information, for example, when you
  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your credit or debit card
We also collect your information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.

Definitions
Definitions Example
Affiliates Companies related by common ownership or control. They can be financial or non-financial companies.
  • Novo FCU has no affiliates
Non-affiliates Companies not related by common ownership or control. They can be financial or non-financial companies.
  • An example of a non-affiliate whom we share with is CUNA Mutual, an insurance company.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include CUNA Mutual.

Other Important Information

We have enclosed in this mailing a CA Privacy Notice with additional privacy choices for CA members.

Important Privacy Choices for California Consumers

 You have the right to control whether we share some of your personal information. Contact us to receive a printable version.

Accuracy of Information

We make every effort to ensure that our records contain accurate, current and complete information.  If you find that your account information is inaccurate, please call us at (951) 737-6262 or write to us at P.O. Box 129, Norco, California 92860.  We will promptly investigate and make any necessary changes to update our records. 

Termination of Membership

If you decide to terminate your membership with Novo Federal Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.

Limitation of Liability

The Credit Union makes every effort to supply accurate links to other sites, however these links may change from time to time. If you find any “non-working links,” we’d appreciate an e-mail at info@novocu.org to advise us of the problem. The contents of the hyperlink website is not endorsed by the Credit Union. Any decisions made by the user about this site or other hyperlinks is the sole responsibility of the user.

We strive for complete accuracy in our sites, but cannot guarantee that mistakes will not happen. The information on the websites is subject to change at any time.